Elements and Performance Criteria
- Identify organisational/ client needs
- Discussions are held with clients to identify and verify client objectives, expectations and organisational requirements
- Appropriate communication and interpersonal skills are used to develop a professional relationship with the client
- Existing or potential issues to be addressed are identified and analysed to determine the impact on client objectives and requirements
- Resources are identified and accessed in accordance with organisational requirements
- A consultation plan is developed with relevant persons and is negotiated and agreed by the client
- Conduct training needs analysis
- Reliable and appropriate methods for collecting information and data on current, emerging and future training needs are employed which make efficient use of resources
- Work is analysed to determine skills and competencies required for effective performance
- Information and data is gathered to determine current skills/competency profile of staff in accordance with legal/organisational/ethical requirements
- Information is analysed using reliable and valid data analysis methods to determine skills competency match and identification of current/emerging/future organisational training needs
- Conclusions on organisational training needs are supported by verifiable evidence and are consistent with research objectives
- Provide advice to clients
- Clients are provided with clear advice and recommendations on training and assessment needs
- Clients are provided with options for meeting identified training needs
- Feedback and comments on suitability and sufficiency of advice and recommendations are obtained
- Final report is completed and presented to the client, and processed in accordance with legal/ organisational requirements